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This website (the “Website”) and the UShare mobile application (“App”) is owned and operated by UShare Limited (“us /we/our”). Your access to our Website, App and booking platforms, and your participation in promotions and special offers run by us, is conditional upon your acceptance and compliance with the terms, conditions, notices and disclaimers contained in this document (collectively known as the ‘Terms of Use’). Your use of our Website and App constitutes your agreement to the Terms of Use.

You can access the Terms of Use at any time from the bottom of any page of our Website. If you have any queries regarding these Terms of Use or any of the UShare Services (the “Services”), please email us at or call us on 0800 USHARE (0800 874 273)

These Terms and Conditions (including website terms of service) are intended to help keep the UShare online and mobile platforms a safe place for you, our partners and our other members.



Acceptance of terms and conditions
1.1       This UShare Customer Services Agreement is between you and UShare (UShare Limited). If you are agreeing to these Terms and Conditions on behalf of your company, then “Customer” or “you” means your company, and you are binding your company to this Agreement

1.2       This agreement outlines the terms of use of the UShare Services. UShare Services includes, but is not limited to UShare products, services, transport booking service, ride-share facilitation, promotions, special offers, website, mobile application and related billing.

1.3        UShare reserves the right to change or modify the terms and conditions at any time and without notice.

1.4       Any such changes or modifications will be notified by an updated posting of these terms and conditions on the UShare website. Any update of the terms & conditions will be deemed notification to you of the updated terms and conditions. Your continued use of UShare products or services following such additions or amendments will constitute your agreement to be bound by these updated terms of use.

1.5       You acknowledge that by accessing or using any UShare product or service or any associated UShare product or service you are bound by the following conditions (‘Terms’) and our Privacy Policy.

1.6       This constitutes a contractual relationship between you and UShare and supersedes any previous arrangement or agreements with you.

1.7       Where you access and use UShare services on behalf of another person, or company, you confirm that you are authorised to, and do in fact, agree to these Terms on that person or company’s behalf and that, by agreeing to these Terms on that person or company’s behalf, that person or company is bound by these Terms.

1.8       If you do not agree to these Terms, you are not authorised to access and use UShare products or Services, and you must immediately stop doing so.

1.9       These Terms were last updated on 1st May 2017.



2.1       UShare is an online and mobile technology that  delivers a ride hail and transport application via a booking platform that connects members or users and facilitates independent ‘third party’ transport services on behalf of our users and members. We enable members and users to arrange, schedule and book transport with transportation providers acting independently of UShare via a web browser or mobile application (App).

2.2       You acknowledge that UShare is acting in the role of a facilitator of transport and is not deemed to be a transport service provider. All transport services facilitated by UShare are provided by an independent third party that is not directly employed by UShare or any associated company. UShare is not a registered Approved Transport Operator (ATO) under the Land Transport Act 1998.

2.3       You acknowledge that transportation services booked via the UShare app are provided by the taxi driver and the respective transportation contract will be commenced between the passenger and the taxi driver, and concluded between the passenger and the taxi driver. UShare takes no responsibility for the transportation services provided by the taxi driver, including the availability, reliability or punctuality of the taxis booked via UShare.

2.4       UShare is not responsible for the behaviour, performance, actions or inactions of drivers of taxis which provide the transport which is booked by you through the UShare website or app



3.1       Before accessing or using any UShare services you must register for a UShare User Account. Prior to using the UShare Services you agree to complete the UShare online or mobile app registration process

3.2       When registering for a UShare User Account you agree to provide true, current and accurate information

3.3       You agree that you are liable for any charges and fees incurred or associated with any user accessing or using UShare products and services booked via your personal UShare User account. Where you use your personal UShare User Account to access services on behalf of a company, you agree that you are personal liable for the payment of any such fees or charges incurred on behalf of the company.



4.1       You must provide true, current and complete information in your dealings with us including when setting up a User Account

4.2       You are responsible for all activity that occurs under your user account and agree to maintain the security and secrecy of your account, account details, any user names and password at all times.

4.3       If you are given a User ID, you must keep your User ID secure and not permit any other person to use your User ID, including not disclosing or providing it to any other person; and immediately notify us if you become aware of any disclosure or unauthorised use of your User ID, by sending an email to

4.4       Make payment in full for any taxi journey, transport service or product booked by you via the UShare website or app

4.5       Be at the agreed pick up destination and at the agreed pick up time, as requested by you at the time of booking

4.6       Not cancel a booking or ride share request after the taxi has accepted your booking or been dispatched to your booking request. UShare reserves the right to charge a wait fee and/or cancellation fee according to UShare Payments and Fees schedule

4.7       UShare reserves the right to charge a cleaning and/or soiling fee for any damage you cause to a taxi or transport vehicle booked by you using the UShare app. Such charges are set out in the UShare Payments and Fees schedule

4.8       You agree to current payment charges and fees as listed from time to time in the UShare Payments and Fees schedule

4.9       You acknowledge that the UShare Payments and Fees schedule can altered by UShare at any time and without notice

4.10    Payment for all products and services booked via UShare will be automatically charged to the preauthorised credit card provided by you at the time you registered as a UShare User

4.11    All payments and fees will be automatically charged to your nominated credit card and are subject to Electronic Transaction Fees per the UShare Payments and Fees schedule

4.12    If you believe charges have not been applied correctly or wish to dispute these please contact